customer service 8

Diversity is an important factor to consider when dealing with customers today because customers have a number of individual differences that influence their expectations and how they communicate. A customer service employee that understands and respects diversity will be more successful in achieving customer satisfaction.

Some examples of diversity are:

  • Gender
  • Age
  • Culture
  • Ethnicity
  • Disability
  • Race
  • Language

Provide one example of how customer diversity can present a challenge for an employee and explain how you would overcome this challenge if you were the employee.

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